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Returns and Exchanges

Returns and Exchanges

Returns and Exchanges: All returns must be postmarked no later than 30 days for all Kushitani Products, from the customers shipment date. Returns and exchanges must be in new condition, and will be inspected, must include the original box and tags. Customer pays all return shipping charges. Include a copy of your invoice with all returns.

Original shipping and handling charges are non-refundable and all returns must be preauthorized by us. No restocking fees will be appied.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge

Return Shipping Instructions: Return via prepaid Ups or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Damaged merchandise from Shipping company: Contact UPS or Parcel Post immediately.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.

Please feel free to contact us if you have any questions